At Hoare Laboratory Engineering we believe in providing the right solution backed up by cost-effective pricing and a high level of customer service.
We are a long term solution. Established in 1928 we are very much a family business with the third generation of the Hoare family now heading the company. We still believe in the traditional values of good customer service, a personal, friendly and flexible approach, and honesty and integrity in all our dealings. We also believe in providing a totally professional and business like approach in all that we do. We want customers to feel good about their experience of working with Hoare and for them to want to come back for more !
“Providing the right solution” – what does that mean ? It means that what we will do is provide you with a solution that meets your requirements not ours. What we won’t do is try to sell you something just because it’s what we manufacture or what we currently have in stock or what a supplier agreement limits us to sell to you. If we can’t match your requirements exactly we will tell you so and if we can’t match your requirements at all we will tell you this as well. We won’t jeopardise a long term relationship for a short term sale.
We also believe in openness and transparency. We will provide full, detailed and accurate information in the form of itemised Scopes of Work, Bills of Quantities, CAD drawings, delivery periods and lead times, installation programmes, and details of works we have excluded or have assumed are by others. We won’t try to mislead or ‘hide’ things to gain a false advantage. We will even highlight any areas that are vital to the success of a project even if it’s of no commercial value to us. Laboratory fit-outs can be a complex business and the right time to discover any errors, omissions or anomalies is at the design and planning stage – not when the goods are delivered to site.
We welcome the opportunity to assist customers, architects, consultants, project managers etc develop schemes to ensure customers realise their expectation and get a laboratory that will give them the best prospect of achieving the success they strive for. After all, laboratories are a major expense so it pays to get it right. It pays to come to Hoare.